Returns
We offer 14-day returns on most products. Please make sure that product is unused and complete, in its original packaging in resellable condition. Any items that were included should be returned as well.
To start the procedure, please contact us providing the name of the item, proof of purchase, order number, and product serial number (if applicable) to make the process fast.
We’ll check we actually delivered the product.
In reply, we’ll email you the address for returns. Please make sure you use the correct address for returns – please DO NOT send the product to the original address from which it was sent to you.
Please send the product to us (using provided address for returns), and as soon as we receive the product it is inspected, and refund accept confirmation is sent to you.
The original product’s packaging must be returned including all elements (wrappings, packing inserts, etc.). Original branded producer’s packaging should be placed in external, outer cardboard box for protection. Do not put any labels and stickers, or do not use duct tape, or do not write directly on producer’s original packaging. Instead, use the outer box.
We reserve the right to refuse return, refund or exchange if the product does not comply with our return policy. We reserve the right to deduct the amount of refund or charge restocking fee if the product does not meet the return requirements. We reserve the right to reduce the amount of refund if the product is not complete or in any way does not match the criteria.
When returning the products offered with free shipping we will deduct our shipping costs to you from refund.
We’ll refund the cash onto original payment method. Please allow 14 days to process the money. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.
Items which cannot be returned or exchanged include for example food, underwear, certain jewelry, personalized products. Also if there are any stains on the items, or the tags, stickers or hygiene seals are removed, the product cannot be returned. Please make sure that you try the shoes only indoor, and the soles are clean and do not indicate wearing. Please check the product description to find out if the item is excluded.
In some cases, we may agree that the product stays with you and we offer the discount.
For more information visit our Customer Service page
